Orders

When you submit an order, you confirm that the checkout information you provide is complete and accurate and that you are authorized to use the selected payment method.

Orders may be reviewed before fulfillment. Where reasonably necessary, we may decline, hold, or cancel an order because of suspected fraud, failed payment authorization, inventory limitations, obvious pricing errors, technical problems, legal restrictions, or other legitimate operational reasons.

Product Information

We aim to present product descriptions, specifications, dimensions, and images as accurately as reasonably possible.

Small differences in appearance, texture, tone, or color may occur because of lighting, display settings, material variation, production tolerances, or other normal manufacturing factors.

Prices & Charges

Product prices, available shipping charges, promotional deductions, applicable taxes, and the final order total are displayed during checkout before payment is submitted.

The amount shown in the final checkout step is the amount presented for authorization, subject to any adjustment required by applicable law or correction of an obvious error.

Payment

Available payment methods are displayed at checkout and may vary depending on location, currency, device, payment provider, and services available at the time of purchase.

Orders remain subject to successful payment authorization, transaction verification, and applicable fraud-prevention or security checks performed by the relevant payment provider.

Order Processing

After successful payment confirmation, orders are normally prepared within 2–4 business days.

During holidays, promotional periods, or unusually busy ordering periods, processing may require up to 5 business days.

Processing time refers to preparation before dispatch and does not include the carrier's transportation time.

Shipping

For supported destinations, standard transit is generally estimated at 10–15 business days after dispatch. Actual delivery timing may vary because of destination, customs procedures, carrier operations, weather, or other transportation conditions.

Shipping charges and available methods are displayed during checkout before an order is confirmed.

Depending on inventory location and product availability, an order may be fulfilled from different facilities or designated fulfillment partners.

Returns & Refunds

Eligible products may generally be requested for return within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy and applicable eligibility requirements.

Approved refunds are normally returned to the original payment method after the relevant return has been received and reviewed. Refund processing generally takes 5–10 business days after approval, although the payment provider may require additional time to display the credit.

Order Cancellation

If you want to cancel or change an order, please contact us as soon as possible before fulfillment begins.

We will make reasonable efforts to accommodate eligible requests, but changes or cancellations cannot be guaranteed after an order has entered processing, shipment preparation, fulfillment, or dispatch.

No separate cancellation fee is charged for an order that is successfully canceled before fulfillment.

Damaged, Defective, Incorrect, or Incomplete Items

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact us promptly with your order information.

We may request clear photographs or videos where reasonably necessary to review the issue. After the circumstances are confirmed, an appropriate replacement, refund, reshipment, or return solution may be provided.

Promotions & Discount Offers

Promotional offers, coupon codes, and special discounts may have specific eligibility requirements, expiration dates, minimum purchase requirements, product exclusions, or usage limitations.

Where additional conditions apply to a promotion, those conditions will be displayed together with the relevant offer.

Errors, Availability & Corrections

We may correct genuine errors involving product descriptions, pricing, inventory status, promotional information, or technical display issues when they are identified.

If a material error affects an order that has already been submitted, we will review the situation and provide an appropriate explanation and available resolution.

Acceptable Website Use

You may use this website for lawful personal shopping and information purposes. You should not attempt to disrupt the website, misuse checkout functions, interfere with security, introduce malicious code, or use the service in a way that violates applicable law or the rights of others.

Store Content & Intellectual Property

Unless otherwise indicated, brand elements, website copy, graphics, layouts, product presentation, and other original store content are intended for use in connection with tiiaby™ and may be protected by applicable intellectual-property laws.

Nothing on the website should be interpreted as granting rights to reproduce or commercially exploit protected store content without appropriate authorization.

Third-Party Services

Our store may rely on third-party providers for functions such as payments, website infrastructure, analytics, fulfillment, communications, or shipping.

Certain services may therefore also be subject to the applicable provider's own terms, policies, and operational requirements.

Service Availability & Responsibility

We work to maintain accurate information and reliable store operation, but uninterrupted access to the website or services cannot always be guaranteed because of maintenance, provider outages, network conditions, technical problems, or other circumstances beyond reasonable control.

Any limitation or exclusion in these Terms applies only to the extent permitted by applicable law.

Consumer Rights

Nothing in these Terms and Conditions is intended to remove, restrict, or exclude mandatory consumer rights or remedies that cannot lawfully be excluded or limited.

Changes To These Terms

We may revise these Terms and Conditions when our products, services, operating practices, technology, or legal obligations change.

The version displayed on this page will apply from its stated effective or update date.