FAQ
Frequently Asked Questions
Business Information
China Standard Time (UTC+8)
Who operates tiiaby™?
tiiaby™ is operated by Yuchenhui Technology (Shenzhen) Co., Ltd. We focus on thoughtfully designed pet furniture that blends comfort, functionality, and modern home aesthetics.
What does tiiaby™ sell?
tiiaby™ offers modern pet furniture including cozy cat houses, pet beds, climbing furniture, and home-friendly pet accessories designed for comfortable living spaces.
How long does order processing take?
Orders are generally processed within 2–4 business days after payment confirmation. During holidays or high-volume periods, processing may require additional time.
How long does delivery take?
Delivery times vary depending on destination, carrier availability, and logistics conditions. Estimated delivery information is provided during checkout or shipping confirmation.
How much does shipping cost?
Available shipping methods and applicable charges are displayed during checkout before payment is completed.
Where are orders shipped from?
Orders may be fulfilled through available fulfillment facilities or logistics partners depending on product availability and destination.
Will I receive tracking information?
Once your order is shipped, tracking information will normally be sent to the email address provided during checkout.
What should I do if tracking stops updating?
Please contact service@tiiaby.com with your order number. Our team will review shipment information.
What if tracking says delivered but I cannot find my package?
Please check your delivery area, mailbox, household members, neighbors, or building reception first. If the package cannot be located, contact us for assistance.
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to return policy requirements.
Where should I send my return?
Please contact customer service before returning products. Our team will provide the correct return instructions.
Who pays return shipping?
Return shipping responsibility depends on the reason for return and applicable policy conditions.
How long does an approved refund take?
After approval, refunds are processed to the original payment method. Processing time may vary depending on your payment provider.
Can I cancel an order?
Please contact us as soon as possible. Cancellation requests can only be processed before fulfillment begins.
What if my item arrives damaged or incorrect?
Please contact us with your order number and relevant photos. We will review the situation and provide an appropriate solution.
How can I contact customer support?
Our support team can assist with products, orders, shipping, tracking, returns, refunds, and other purchase-related questions.
Thank You for Choosing tiiaby™
Creating comfortable spaces where pets and homes live beautifully together.