Order Support

If you need assistance with an existing order, please provide your order number and the email address used during checkout.

This information helps our team quickly locate your order and provide accurate assistance.

• Order status inquiries
• Shipping and delivery questions
• Product information requests
• Payment or checkout assistance

Product Concerns

If your product arrives damaged, defective, incomplete, incorrect, or different from the product description, please contact our support team.

To help us review your request, please provide:

• Order number
• Detailed description of the issue
• Photos or videos when necessary

After reviewing your request, our team will provide the appropriate solution.

Return Assistance

Please contact tiiaby™ customer service before returning any item.

Do not send products directly to the registered business address unless return instructions have been provided by our support team.

Once your request is approved, we will provide the correct return process and further instructions.

Response Time

Our customer service team aims to respond within 1–2 business days.

Some requests involving shipping carriers, payment providers, or additional verification may require additional processing time.