1. Return Eligibility

Eligible products may be requested for return within 30 calendar days after the delivery date.

To ensure a smooth return experience, items should be unused, undamaged, and returned with original packaging and included accessories whenever possible.

• Products must match the original order information.
• Proof of purchase may be required during review.
• Returns must be approved before products are shipped back.

2. How To Request A Return

To start a return request, please contact our support team with your order details.

Please provide:

• Order number.
• Product name or details.
• Reason for requesting a return.
• Photos or videos if the product has quality issues.

Email: service@tiiaby.com

3. Product Condition Requirements

Returned products should be protected carefully during transportation and arrive in a condition suitable for review.

• Items should not show signs of misuse or intentional damage.
• All original parts and accessories should be included.
• Packaging should be maintained whenever possible.

4. Damaged, Incorrect, Or Missing Items

If your order arrives damaged, incomplete, or different from the product purchased, please contact us promptly.

Our team will review the provided information and work with you to provide an appropriate solution, including replacement, refund, or other available options.

5. Items That May Not Be Eligible For Return

Certain products may have return limitations because of customization, hygiene, safety, or product protection requirements.

• Personalized or specially customized products.
• Items marked as final sale before purchase.
• Products damaged after delivery due to improper use, modification, or handling.
• Products returned without required components or accessories.

6. Return Shipping Information

For approved returns, our customer service team will provide the correct return instructions and destination information.

Customers may be responsible for return shipping costs when the return is related to personal preference, ordering mistakes, or other non-quality-related reasons.

If the issue is caused by incorrect shipment, product damage, or fulfillment problems, tiiaby™ will review the situation and provide a suitable solution.

7. Refund Processing

Once the returned product has been received and reviewed, approved refunds will be issued through the original payment method used during checkout.

• Refund approval begins after product inspection.
• Processing normally takes 5–10 business days.
• Your bank or payment provider may require additional time to display the refunded amount.

8. Exchange Requests

Exchange requests depend on current inventory availability and product conditions.

If an exchange cannot be completed directly, our team may assist with an alternative solution, such as a return and replacement order process.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after completing your purchase.

Cancellation requests can only be accepted before the order enters fulfillment or shipping preparation.

Once an order has been shipped, cancellation is no longer available and the item must follow the return process.

10. Contact tiiaby™ Customer Support

Our support team is available to assist with returns, refunds, exchanges, damaged items, and order questions.

Email: service@tiiaby.com

Phone: +86 16620749412

Customer Service Hours:
8:00 AM–6:00 PM China Standard Time (UTC+8)