Order Processing Time

After payment is successfully confirmed, we begin reviewing, preparing, and packing the order for shipment. Most orders are processed within 2–4 business days.

During holidays, promotional events, or periods of unusually high order volume, processing may take up to 5 business days.

Order-processing time is separate from the time required for the carrier to transport the shipment.

Estimated Delivery Time

For supported delivery destinations, standard transportation generally takes approximately 10–15 business days after dispatch.

Delivery estimates are intended as guidance rather than guaranteed arrival dates. Actual transit time may change because of destination, carrier schedules, customs procedures, severe weather, seasonal volume, or other transportation circumstances.

Shipping Costs

Available shipping options and their applicable charges are calculated during checkout before the order is submitted.

You will have an opportunity to review the available shipping method and final shipping charge before completing payment.

Fulfillment & Shipping Origin

Depending on inventory availability, product location, and delivery destination, orders may be fulfilled from different facilities or approved fulfillment partners.

For this reason, the physical shipping origin shown in tracking information may differ from our registered business address.

Tracking Information

Once an order has been dispatched, available tracking details will generally be sent to the email address used at checkout or made available through the applicable tracking method.

Please allow a reasonable period after shipment for the carrier's system to display the first tracking activity.

Delayed Shipments

If tracking stops updating for an extended period or a shipment appears to be experiencing an unusual delay, please contact us at service@tiiaby.com and include your order number.

Our customer-care team will review the available information and, where appropriate, help determine the next reasonable step with the carrier or fulfillment provider.

Lost Or Missing Packages

If a shipment appears to be lost, please contact us with your order number and any available tracking information.

When tracking shows “Delivered” but the parcel cannot be found, we recommend checking the mailbox, delivery area, reception desk, household members, neighbors, and any notices left by the carrier.

If the parcel is still unavailable after these checks, contact our support team so the circumstances can be reviewed.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate delivery information when submitting an order.

If you notice an address error after checkout, contact us as soon as possible. We will try to help before fulfillment begins, but address changes cannot be guaranteed once processing, shipment preparation, or dispatch has started.

Multiple Shipments

In some cases, products from the same order may be shipped separately because of inventory location, item availability, or fulfillment requirements.

When this occurs, separate tracking information may be provided for each shipment. Receiving one parcel does not necessarily mean that the remaining part of the order has been delayed.

Delivery Confirmation

Carrier tracking records may be used to confirm the delivery status of a shipment. If the delivery record appears incorrect or the parcel cannot be located, please contact us promptly with your order information.